COVID-19 Updates – TBC Eyewear

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COVID-19 Updates

A message from TBC Eyewear to our loyal customers:

Delivery & Returns
 

International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due to a reduction in air freight capacity, local Government restrictions and surging domestic parcel volumes.

Delays are further exacerbated by reduced staffing and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.

We will continue to work with DHL to get your order to you as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.

Customer Care

We are here and working incredibly hard to get back to you as fast as we can. With fewer team members on the ground, our Customer Care response time is a little slower than usual. Do not worry- we will respond to you as soon as possible and we appreciate your patience.

We want to thank you for your patience and understanding during these extraordinary times. We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment they show in continuing to deliver, connecting people has never been more important during this pandemic.  

Scroll below to view the latest DHL updates. 

 

A message from DHL eCommerce Solutions Australia:

International Shipping Update:

International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.

Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.

We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.

Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. DHL are unable to open enquiries at this time with some brands, once more countries reopen we will see an improvement to tracking.

Current temporarily suspended destinations: 

Please contact us if your order has been affected.

Please note: due to the impact of COVID-19, we're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time. Our current response time through our contact form is 3-6 business days.